FAQ

Frequently Asked Questions

Where are you based?

Ollie & Albie is a UK-based online store specialising in fun and stylish birthday and celebration apparel.

Do you offer free shipping?

Yes — we offer free shipping on all orders.

Where are your products printed and shipped from?

We work with trusted fulfilment partner Printful to professionally print and ship our products. Orders are fulfilled through the nearest available production facility to help provide reliable delivery and quality service.

How long does delivery take?

Orders are usually processed within a few business days before shipping. Delivery times may vary depending on your location, but tracking information will be provided once your order has been dispatched.

Do you ship internationally?

Yes, we ship worldwide.

How do I choose the right size?

Each product page includes a size guide to help you find the best fit. We recommend checking measurements carefully before ordering.

What quality are the t-shirts?

We use high-quality garments selected for comfort, durability, and long-lasting print quality.

How should I care for my t-shirt?

For best results, wash inside out at a low temperature and avoid tumble drying where possible to help preserve the print.

Can I return or exchange my order?

If there is an issue with your order, please contact us and we’ll do our best to resolve it as quickly as possible.

How can I contact you?

You can contact us anytime through our contact page or by email, and we’ll aim to respond as soon as possible.

Do you add new designs regularly?

Yes — we regularly release new birthday and celebration-themed designs, so keep checking back for new arrivals.