Terms of service

Last updated: May 7, 2026

Welcome to Ollie And Albie. These Terms of Service govern your use of our website and services operated through our Shopify store.

By visiting our site or purchasing from us, you agree to be bound by these Terms.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose or violate any applicable laws.

2. Products and Services

We sell custom and made-to-order products fulfilled through our production partner, Printful.

Because products are made to order:

Product colors may vary slightly due to monitor settings and printing processes.
Sizes and positioning may have small variations.
Availability may change without notice.

We reserve the right to limit or discontinue products at any time.

3. Pricing and Billing

All prices are listed in GBP and are subject to change without notice.

We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.

You agree to provide current, complete, and accurate purchase and account information.

4. Order Processing and Shipping

Orders are processed after payment is confirmed.

Production and shipping times are estimates and may vary depending on:

Product availability
Carrier delays
Seasonal demand
Customs processing for international orders

We are not responsible for delays caused by shipping carriers or customs.

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect addresses may require additional shipping charges.

5. Returns and Refunds

Since all items are made to order, we do not accept returns or exchanges for:

Incorrect size selection
Buyer’s remorse
Minor color differences

However, if your item arrives:

Damaged
Defective
Misprinted
Incorrect

please contact us within 14 days of delivery at elly33322@hotmail.com with:

Your order number
Photos of the issue

Eligible issues may qualify for a replacement or refund at our discretion.

6. Intellectual Property

All content on this website, including designs, logos, graphics, images, and text, is owned by or licensed to Ollie And Albie and may not be copied, reproduced, or used without permission.

7. Prohibited Uses

You may not use the site:

For unlawful purposes
To violate regulations or laws
To infringe intellectual property rights
To upload malicious code or spam
To harass, abuse, or discriminate against others

We reserve the right to terminate access for violations of these Terms.

8. Limitation of Liability

To the fullest extent permitted by law, Ollie And Albie shall not be liable for:

Indirect or consequential damages
Loss of profits or data
Shipping delays outside our control
Product misuse

Our total liability shall not exceed the amount paid for the purchased product.

9. Third-Party Services

Our store is hosted by Shopify and uses third-party services including payment processors and fulfillment providers such as Printful.

We are not responsible for third-party services, websites, or policies.

10. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

11. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of United Kingdom, without regard to conflict of law principles.

12. Changes to Terms

We reserve the right to update or replace these Terms at any time by posting updates on this page.

Continued use of the site after changes constitutes acceptance of those changes.

13. Contact Information

Questions about the Terms of Service should be sent to:

Ollie And Albie